Return & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

- Products over 30 days of delivery

- Products that are not in the original condition and packaging

- Products that have been installed or assembled

- Products that are Made-to-Order, Custom, or Special Order to your specifications

- Shades, light bulbs, or accessories purchased individually

- Large quantities of the same product

- Products as ordered are in the shipping process

- Products that have been clearly informed as non-returnable(Final sale, open box and clearance Products)

- Products as ordered are in the shipping process

- Any malicious or wrong orders owing to clients' actions or faults

1. Manufacturer defect:

Within 30 days after you receive the goods, if there is any manufacturer defect in the goods, please contact us immediately and take photos and videos for us to check. After verification, you may return for a 100% refund of any lighting fixture or related product, including the return freight you paid.

2.No manufacturer defect:

If there is no manufacturer defect and you want to return it for other reasons, you still can return it. You will be responsible for both shipping costs. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in resalable condition, we will issue a refund minus the shipping cost for us.

1. Process Your Return

• To initiate a return request, send your order number and return reasons to support@toplightstore.com.
• Once your return is approved, a Customer Experience Specialist will process your request and provide a shipping address for you to ship to for the return. 

• NOTE: if you ship the product to any other address, no refund will be issued.

2. Packaging

• Ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.

3. Shipping

• Before shipping, please take pictures of the inside and outside of the packages as records to show that the products are indeed in their original condition. We strongly suggest having insurance just in case that package is damaged during the shipping process back to us.
• For shipping, feel free to ship the product back to us with your choice of shipping carrier (You do have to pay for the shipping first. If it is a quality-related issue, we will refund you the shipping cost once we confirm the issue.)
• After shipping it, please take a picture of the receipt along with the tracking number and send it to us at support@toplightstore.com.

Refunds

We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use.

Note: We must receive returned products before we can issue any refund. If we do not receive the products back for any given reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.

We do not process exchanges as such. If you would like to exchange an item, return it and place a new order.

Customized items are not eligible for cancellation. For non-customized orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmation email. After that, you can still cancel it as long as the products have not been shipped out. However, a 5% processing fee will be applied. Once the product is shipped out, the order can not be canceled.